Refund and Returns Policy
At Haya Bliss, your satisfaction matters. We want you to feel confident when shopping with us. Due to the nature of our products, we follow strict hygiene protocols and fair refund policies.
🛍️ What Items Are Eligible for Return?
Because of hygiene and safety concerns, only certain products are eligible for return:
| Product Type | Returnable? | Conditions |
|---|---|---|
| Undergarments | ❌ Not Returnable | Due to hygiene reasons, we do not accept returns on bras, panties, shapewear, or any intimate wear. |
| Cosmetics | ✅ Returnable* | Unopened, unused, and sealed within 3 days of delivery. |
| Defective/Damaged Items | ✅ Returnable | If you receive a damaged or incorrect item, contact us within 3 days of delivery. |
⏳ Return Window
- Cosmetic products must be returned within 3 days of receiving the item.
- All returns must be pre-approved by our team.
🔁 How to Request a Return
- Contact Us via WhatsApp or Email within 3 days.
- Provide:
- Order Number
- Product Image
- Reason for Return
- Wait for our team to approve your return request.
- Send the item back to the address provided by our team (shipping at customer’s cost unless damaged item).
💸 Refund Process
- Refunds are issued within 7 working days of receiving and inspecting the returned item.
- Refund will be made via:
- Bank Transfer
- Easypaisa / JazzCash
- Shipping fees (if any) are non-refundable.
❗ Important Notes
- Opened, used, or tampered items cannot be returned.
- Returns without prior approval will not be accepted.
- Haya Bliss reserves the right to refuse returns that do not meet the conditions mentioned.
📞 Contact Us
Have a question about your order? We’re here to help.
Email: [info@hayabliss.com]